Shinetheme provides theme related support via our Help Desk, knowledgebase & video tutorials. We may request you to e-mail us your login and ftp details when needed, in which case we will communicate via e-mail to protect your confidential details.
Our general support hours are Monday to Friday, 08:00 – 17:30. During this time, we can generally provide feedback on any support queries within 24 hours, whilst we will also commit to answer any queries during weekends and holidays within 48 hours.
Extent of our support
We only cover support for our themes, and cannot give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support
We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support. If you need some feature not provided by Vamtam framework and the theme, feel free to contact us and we may include it in one of the future updates. Usually the popular requests take priority.